Client Service Unit
The Client Service Unit (CSU) of the Asikuma-Odoben-Brakwa District Assembly serves as the primary point of contact between the Assembly and the public, ensuring efficient, transparent and citizen-centred service delivery.
Functions of the Client Service Unit
Under the Local Governance Act, 2016 (Act 936), the Client Service Unit performs the following functions:
- Public Inquiry and Information Services
Receives and responds to public inquiries about the Assembly's programmes, projects, services and activities. Provides accurate and timely information to citizens, businesses and stakeholders. - Complaints and Feedback Management
Receives, records and tracks complaints, grievances and feedback from members of the public. Ensures complaints are forwarded to the appropriate departments for resolution and follows up on outcomes. - Service Delivery Facilitation
Facilitates access to Assembly services including permits, licenses, certificates and other statutory approvals. Guides citizens through administrative processes and requirements. - Documentation and Record Keeping
Maintains accurate records of all public interactions, complaints, inquiries and resolutions. Prepares periodic reports on client service activities for management review. - Public Education and Sensitisation
Educates the public on their rights, responsibilities and available services under the Assembly. Disseminates information on by-laws, development plans and Assembly decisions. - Coordination with Departments
Liaises with all departments of the Assembly to ensure seamless service delivery. Coordinates responses to public inquiries that cut across multiple departments. - Performance Monitoring
Monitors and evaluates the quality of services rendered to the public. Collects data on service delivery timelines and citizen satisfaction levels. - Accessibility and Inclusion
Ensures services are accessible to all members of the public including persons with disabilities, the elderly and vulnerable groups. Promotes gender-responsive and inclusive service delivery.
Contact the Client Service Unit
The Client Service Unit is located at the District Assembly Main Office, Breman Asikuma. Office hours are Monday to Friday, 8:00 AM to 5:00 PM.
You may also submit complaints and inquiries online through our Complaints Portal.